Question 1

What do you sell?

Accepted Answer

We sell printed greeting cards designed to offer encouragement and recognition. All cards are printed to order.

Question 2

Are your cards personalised?

Accepted Answer

At this time, our cards are sold as shown on the website. Please check product details carefully before ordering.

Question 3

Why does my card look slightly different to the image online?

Accepted Answer

Colours and finishes may vary slightly between screen displays and printed products. Minor variations are normal within the printing process and do not constitute a fault.

Question 4

Can I change or cancel my order?

Accepted Answer

Once an order has been placed and sent for printing, it cannot be changed or cancelled. Please check your order details carefully before completing your purchase.

Question 5

How long does delivery take?

Accepted Answer

All cards are printed to order. Printing typically begins within 1–3 working days. Once dispatched, delivery usually takes 2–4 working days. Delivery times are estimates and not guaranteed.

Question 6

Do you offer tracking?

Accepted Answer

Tracking information will be provided by email (shipped via Royal Mail) once your order has been dispatched. If you have concerns about your order or believe it may be delayed beyond the estimated timeframe, please contact us and we will do our best to assist.

Question 7

Do you accept returns?

Accepted Answer

Because our cards are printed to order, we do not accept returns or refunds for change of mind.
If your order arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery with your order number, the issue and photographs via email at hello@addictionaiduk.co.uk or alternatively message us via our contact page.

Question 8

Need More Help?

Accepted Answer

Can't find what you are looking for, please email us at hello@addictionaiduk.co.uk or message us via our contact page and we will do our best to help.

FREE DELIVERY ON ALL CARDS

Cards for those in recovery, and the people who love them

Frequently asked questions